a999 Privacy Policy

01Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the a999 platform, including registered players, visitors to a999.pl, and anyone who contacts a999 through our support channels. It covers data collected through the a999 website, the a999 mobile app, and any related services available under the a999.pl domain.

This policy is written for players in the Philippines. a999 is a platform designed for Philippine players, and the data practices described here reflect the nature of an online gaming service operating in that market — including the use of local Philippine Peso transactions, Philippine e-wallets, and local bank transfers as part of the platform's payment infrastructure.

02Data We Collect

a999 collects personal data in several ways depending on how you interact with the platform.

Data you provide directly

When you register an account, you provide information including your full name, date of birth, contact details, and chosen login credentials. During the KYC verification process, you may be asked to provide copies of a government-issued ID. When adding or confirming a payment method, you provide details of your Philippine bank account, GCash, or Maya account.

Data collected automatically

When you use a999, we automatically collect certain technical and usage data. This includes your device type, operating system, browser or app version, IP address, session timestamps, pages visited, and game activity. This data is used to maintain platform security, detect unusual access patterns, and improve the overall experience for players across the Philippines.

Data from third-party verification

Where identity verification is performed with the assistance of a third-party KYC provider, a999 may receive confirmation data from that provider. This is limited to what is necessary to complete the verification and confirm your eligibility to use the platform.

03How We Use Your Data

a999 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your a999 account, verifying your identity, and enabling secure login with OTP.
• Payment processing: Facilitating PHP deposits and withdrawals through Philippine bank transfers and local e-wallets.
• Platform security: Detecting and preventing fraud, unauthorised account access, money laundering, and other prohibited activity.
• Legal compliance: Meeting obligations under applicable laws, including identity verification and record-keeping requirements.
• Customer support: Responding to your queries, resolving account issues, and investigating complaints.
• Responsible gaming: Monitoring activity patterns to identify signs of problem gaming and making self-management tools available where needed.
• Service improvement: Analysing aggregated usage data to improve platform performance, game selection, and the overall player experience.
• Communications: Sending you account-related notifications such as transaction confirmations, security alerts, and updates to platform policies.

a999 does not use your personal data to deliver unsolicited third-party marketing. Where a999 communicates with you about platform features or promotions, this relates to your existing a999 account only.

04Legal Basis for Processing

a999 processes your personal data on the following legal bases:

• Performance of a contract: Processing your data to operate your a999 account and deliver the services you have signed up for, including PHP transactions and game access.
• Legal obligation: Retaining certain data as required by applicable anti-money laundering, identity verification, and financial record-keeping obligations.
• Legitimate interests: Processing technical and usage data for platform security, fraud prevention, and service improvement — where those interests are not overridden by your privacy rights.
• Consent: Where a999 relies on your consent for a specific processing activity, you may withdraw that consent at any time by contacting support.

05Who We Share Data With

a999 does not sell your personal data to third parties. Data may be shared in the following limited circumstances:

• Payment processors: Philippine banks, GCash, Maya, and other payment service providers receive only the data needed to process your specific deposit or withdrawal transaction in PHP.
• KYC and identity verification providers: Third-party verification services receive the documents and information required to complete identity checks. These providers are bound by confidentiality obligations.
• Technology and infrastructure providers: Hosting, security, and platform service providers may process data on a999's behalf under strict data processing agreements.
• Legal and regulatory authorities: a999 may disclose data to law enforcement or regulatory bodies where required by applicable law, court order, or to protect the platform from fraud or criminal activity.

All third parties who handle a999 player data are required to do so only for the purpose for which the data was shared and in a manner consistent with applicable data protection standards.

06Data Retention

a999 retains personal data for as long as necessary to fulfil the purposes described in this policy, including the duration of your active account and any applicable legal retention periods that continue after account closure.

Financial transaction records and identity verification documents are retained for a minimum period as required under applicable anti-money laundering regulations. These records are retained even after an account is closed or deleted, for as long as legally required.

Technical and usage data is retained for shorter periods in line with its operational purpose. Data no longer required and not subject to legal retention obligations is deleted or anonymised on a regular basis.

If you close your a999 account, we will delete or anonymise your personal data within a reasonable period, except for data we are required by law to retain. You may request information about the specific retention period applicable to your data by contacting support.

07Your Rights

As an a999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact a999 support at [email protected].

a999 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to protect the security of your account.

08Cookies and Tracking

a999 uses cookies and similar technologies to operate the platform, maintain session security, and understand how players use the site. Cookies are small text files stored on your device when you visit a999.pl.

The types of cookies used on a999 include:

• Essential cookies: Required for the platform to function, including session management and security. These cannot be disabled without affecting your ability to use a999.
• Analytics cookies: Used to understand aggregate traffic patterns and how players navigate the platform. This data is used in anonymised form to improve the site.
• Functional cookies: Used to remember your preferences, such as language settings and previously used payment methods.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality, including login and secure session maintenance. Note that a999 does not use cookies to serve third-party advertising.

09Children and Minors

a999 is strictly an adults-only platform. Players must be at least 21 years of age to register and use a999 services. a999 does not knowingly collect personal data from individuals under 21 years of age.

Age verification is a mandatory part of the a999 registration and KYC process. If a999 identifies that personal data has been collected from a player who is under 21, the account will be closed and the data deleted promptly.

If you believe a minor has accessed or registered on a999 using false information, please contact support at [email protected] immediately.

10Changes to This Policy

a999 may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, or applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date.

Continued use of a999 after an updated Privacy Policy has been published constitutes your acknowledgment of the changes. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

For significant changes that affect your rights or how your data is used in a materially different way, a999 may also notify registered players through their registered contact details.

11How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the a999 team at:

Email: [email protected]

When contacting us about a data rights request, please include your registered account details and a clear description of what you are requesting. a999 will aim to respond within a reasonable timeframe and may request verification of your identity before processing sensitive requests.

For questions about responsible gaming or account management tools, visit the Responsible Gaming page. For general platform queries, visit the FAQ page.